– Beyond the Numbers: OCW Delivers More Than Committed for Nagpur
Nagpur :- Recent newspaper reports have highlighted concerns by stating that “despite payments of ₹2,030 crore to OCW, infrastructure upgrades were delayed, rehabilitation targets remain unmet, and Non-Revenue Water (NRW) has reached 28.7%.”
While constructive scrutiny is welcome, it is equally important that citizens are presented with the complete picture and factual progress achieved under the Nagpur water supply project.
OCW Continues to Reduce Non-Revenue Water
OCW remains firmly committed to achieving the NRW target of below 25% by March 2027. Continuous efforts through pipeline rehabilitation, meter replacement, leak detection, pressure management, and network strengthening are being undertaken to further reduce water losses and improve system efficiency.
Rehabilitation & Replacement (R&R) Work Exceeded Target
The obligation of R&R work valued at ₹200.09 crore was planned up to March 2026.
Demonstrating its commitment to strengthening Nagpur’s water infrastructure, OCW has already executed R&R works worth ₹211.64 crore, exceeding the target.
OCW has submitted details of the completed works for verification. However, certification of works remains pending with NMC despite submissions made since April 2024.
OCW’s Continued Investment Despite Pending Payments
OCW is a concessionaire project in a Public-Private Partnership (PPP) model and has invested ₹400+ crore from its own in the project.
Despite pending certifications and payments from NMC, OCW continues to carry out Repair & Rehabilitation (R&R) works, including pipeline replacement and meter replacement and network maintenance at full pace to ensure better water supply services for Nagpur citizens. 
Over the last fourteen years, Nagpur’s water distribution network has more than doubled, consumer coverage has increased substantially, billing systems have been modernized, and revenue generation for NMC has improved significantly.
These achievements reflect sustained investment, operational improvements, and long-term infrastructure development undertaken under the project.
Technology-Led Service Excellence
OCW continues to utilize advanced technology to improve operational efficiency and enhance customer service.
To strengthen consumer engagement, OCW proactively reaches out to customers through outbound call centres to gather feedback and address service concerns. In addition, 24×7 inbound call centre services are available to ensure prompt assistance and grievance redressal.
Nagpur is the first city in India to implement a Digital Twin for water supply management through a centralized Control and Command Centre (Hubgrade). This advanced platform enables real-time monitoring and optimization of the water distribution network, improving efficiency and service reliability.
OCW has also mapped and tagged every consumer asset using Geographic Information System (GIS) technology, creating a comprehensive digital database for efficient asset management and service delivery.
Further enhancing consumer convenience, OCW launched the Nagpur Jal Grahak Sewa App, enabling consumers to:
• Apply for new water connections
• Pay water bills online
• Register and track service complaints
• Access water service-related information anytime, anywhere
Commitment to Nagpur’s Future
OCW remains focused on strengthening water infrastructure, reducing water losses, improving customer service, and delivering sustainable water supply solutions for Nagpur.